We are committed to providing you with the highest quality products. If, for any reason, you are not completely satisfied with your purchase, you may return your product within 30 days for a full refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as essential oils and fragrance oils cannot be returned. We also do not accept products that are hazardous materials. If your product falls into this category, contact customer service by phone, email or live chat to discuss a solution. Your satisfaction is the number one priority here!
Gift Cards are not eligible for refunds or returns.
All product returns must have been purchased directly through the ethosnatura.com website or through our customer service department at 833-203-2195 or 714-430-8249.
Please do not return/mail without speaking to a customer service representative first.
If you have purchased Ethos Natura products at any other authorized reseller (store/online store/spa), please first contact that store directly to inquire about their return policy.
If you have difficulty, please contact us at:
How to return/exchange your product:
- Call Customer Service at 714-430-8249 for a Return Authorization number (RA#).
An RA# is required in order to process returns and issue credit.
- Some products cannot be returned by regular mail, so please call customer service or use live chat first to arrange your return. Please include the packing slip inside the return package. We recommend that you keep a copy for your records.
- Write the RA# on the outside of the return package and seal securely.
- Send return to:
6771 Warner Ave. #1116
Huntington Beach, CA 92647
Upon receiving your return, we will refund your purchase using your original payment method, excluding shipping charges. Please allow up to seven (7) business days for your return credit to be processed.
Contact Customer Service
Our customer service department is available to assist you Monday through Friday, 9:00 am to 5:00 pm Pacific Standard Time.